Vena Pottery Ltd is committed to protecting your privacy. For this reason our web site privacy statement sets out what information we collect and how we collect it, what we do with it and how we protect this information, while at the same time processing and fulfilling your order.
In order to process your request we will collect personal details from you. These details may include (where applicable) your name, address, telephone numbers and e-mail addresses.
We may also collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or comments.
Use of Personal Information
We will use your personal information to provide our service. We will use your contact details to communicate with you. Your data may also be used for the following purposes: administrative, legal purposes, security, statistical and marketing analysis, systems testing, customer surveys and customer relations communications.
We maintain a record of your product interests and purchases that might enable us to enhance and customise your experience with us.
Disclosure of Personal Information
We will not disclose your personal information to anyone else except any successors in title to our business and any contracted companies who act as ‘data processors’ on our behalf.
Once your approval has been obtained personal information will also be disclosed to the third party suppliers in order to complete the group order.
From time to time we may contact you with information regarding promotions via email. You will however have the choice to opt in or out of receiving such communications by indicating so at the application stage . In addition you will be given the option on every e-communication that we send to you of opting out of any future direct marketing material.
We take great care to ensure the security of this site in order to prevent the unauthorised access to, or alteration, or destruction of personal data. We take our security responsibilities seriously and employ the most appropriate physical and technical measures, which are regularly reviewed. All private information provided when placing a request is safely encrypted and sent securely into our systems to be processed.
Our web site may contain links to other web sites which are outside our control. This privacy statement only covers the website(s) that Vena Pottery Ltd own and control, it does not cover links to other websites. Accordingly any information collected by those parties that own and control other websites is subject to their privacy statement. Please be aware that individual organisations operate their own policies regarding the use and sale of personal information. If you are concerned with how your information may be used on other sites it is advisable to read their privacy statements and in the absence of this to contact the company concerned.
Client should confirm with its website developer whether cookies are used on the site.
Changes to Privacy Statement
Our privacy statement may change from time to time and any changes to it will be posted on this page.
You have the right to access the personal data that is held about you. To obtain a copy of the personal information we hold about you please write to us at the following address: Vena Pottery Ltd Craven House, 40-44 Uxbridge Road, London W5 2BS, United Kingdom, enclosing your postal details and a cheque for €6.35 payable to Vena Pottery Ltd. You will receive a response within 40 calendar days.
Rectification and Erasure Rights
You have a right to have the personal data that is held about you corrected if inaccurate or erased in certain circumstances. Please direct any such requests to [email@example.com]. You will receive a response within 40 calendar days.